British Audio Return, Refund & Exchange Policy

We want our customers to be satisfied with their purchases while keeping our return process fair and manageable. Because many of the products we sell are electronic components, replacement parts, vacuum tubes, speakers, and other specialized items, different return conditions apply depending on the type of product purchased.

Please review the policies below before requesting a return.

General Return Policy

Most eligible items purchased directly from British Audio may be returned within 30 days of the original purchase date, subject to the following conditions:

• Items must be in new, unused, and resalable condition and include all original packaging, manuals, accessories, and other materials supplied with the product.

• Items showing signs of installation, use, modification, damage, or improper handling may be subject to a restocking fee of up to 20%, repair charges, or may be refused for return depending on their condition.

• Custom products, special-order items, electronic modules, vacuum tubes, and other products specifically identified as non-returnable are final sale.

• Original shipping charges are non-refundable.

• Customers are responsible for return shipping unless British Audio shipped an incorrect item or the product is confirmed to have arrived defective or damaged.

• Refunds are issued only after returned merchandise has been received and inspected by British Audio.

• All returns require prior authorization from British Audio.

Speaker Return Policy

Due to the specialized nature of replacement speakers and the possibility of installation, handling, or electrical damage, all eligible speaker returns are subject to a restocking fee.

Unopened speakers:

Speakers returned within 30 days in new, unused, unopened, and resalable condition are subject to a 20% restocking fee.

Opened or tested speakers:

Speakers that have been opened, removed from their original packaging, installed, connected, or tested may be returned within 30 days only with prior authorization and are subject to a 30% restocking fee.

Returned speakers must be complete and include the original manufacturer packaging and materials. Speakers showing physical damage, altered terminals, solder residue, damaged mounting holes or frames, damaged cones or surrounds, voice-coil damage, or other evidence of improper installation or use may be refused for return.

It is the customer's responsibility to verify the correct model, size, impedance, power requirements, dimensions, and compatibility before ordering. Ordering an incorrect impedance, size, model, or specification does not constitute a product defect and does not waive the applicable restocking fee.

Original shipping charges are non-refundable, and return shipping is the customer's responsibility unless British Audio shipped an incorrect item or the speaker is confirmed to have arrived defective or damaged.

Vacuum Tube Policy

All vacuum tube sales are final.

Vacuum tubes are non-returnable and non-refundable. Each vacuum tube is tested by British Audio prior to shipment to verify proper operation.

Because vacuum tubes are sensitive electronic components and British Audio cannot verify or control the condition of the equipment in which a tube is installed, its operating voltages, bias settings, installation procedures, or other conditions after delivery, we cannot accept returns or provide warranty coverage on vacuum tubes after shipment.

This policy applies to individual tubes, matched pairs, matched quads, and other tube sets.

Customers are responsible for confirming the correct tube type, application, and compatibility with their equipment before ordering. Tubes ordered incorrectly, including an incorrect tube type or incompatible tube, are not eligible for return, refund, or exchange.

Damage or failure occurring after installation, including failure caused by equipment faults, improper installation, incorrect biasing, excessive voltage, improper operating conditions, or other circumstances outside British Audio's control, is not the responsibility of British Audio.

If your shipment contains the wrong tube due to an error by British Audio or a tube is physically damaged during shipping, please contact us promptly and retain all packaging so we can review the issue.

Electronic Modules Policy

Electronic modules, circuit boards, PCB assemblies, power modules, digital modules, and similar electronic replacement components are final sale and are non-returnable and non-refundable.

These components should be installed only by a qualified electronic technician. Purchasing a replacement module based solely on a suspected diagnosis does not guarantee that the module will correct the equipment's original problem.

British Audio is not responsible for damage caused by improper installation, incorrect diagnosis, installation into defective equipment, incorrect voltages, wiring errors, static discharge, modification, or other conditions outside our control.

If you believe British Audio shipped an incorrect module or the item was physically damaged during shipping, contact us promptly at sales@britishaudio.com.

Incorrectly Ordered Items

Customers are responsible for confirming product compatibility, specifications, dimensions, impedance, part numbers, and other requirements before placing an order.

An item ordered incorrectly by the customer is not considered defective or incorrectly shipped.

If the item is otherwise eligible for return, the normal return conditions, restocking fees, and shipping responsibilities described in this policy apply.

Items designated as final sale or non-returnable remain non-returnable even when the wrong item, specification, size, impedance, or part number was ordered.

For questions regarding part compatibility before ordering, please contact sales@britishaudio.com.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, appears defective, or contains an item different from what was ordered, please contact British Audio promptly by email at sales@britishaudio.com.

Do not install, modify, solder, disassemble, or attempt to repair an item that appears damaged or incorrect.

British Audio may request photographs, testing information, serial numbers, packaging information, or return of the product for inspection before determining the appropriate resolution.

When British Audio confirms that an item was shipped incorrectly, arrived damaged, or contains a covered defect, British Audio will determine the appropriate remedy, which may include repair, replacement, exchange, store credit, or refund as applicable.

British Audio will cover reasonable return shipping costs when a return is required because we shipped an incorrect item or when an item is confirmed to have arrived damaged or defective.

Exchanges

Eligible products may be exchanged within the applicable return period, subject to product availability, inspection, and the same return conditions and restocking fees that would apply to a return.

An exchange does not waive an applicable restocking fee.

Vacuum tubes, electronic modules, custom products, special-order products, and other final-sale items are not eligible for return or exchange.

Return Shipping

Customers are responsible for properly packaging returned merchandise and for return shipping costs unless otherwise authorized by British Audio.

We strongly recommend using a trackable and adequately insured shipping method. British Audio is not responsible for returned merchandise that is lost or damaged while being shipped to us.

Products damaged because of inadequate return packaging may have the cost of the damage deducted from any applicable refund or may be refused for return.

Return Authorization

All returns require prior authorization from British Audio.

Return requests must be submitted by email to:

sales@britishaudio.com

Please include your order number, the item you wish to return, and the reason for the return.

Returns and parts inquiries are handled by email only.

Merchandise returned without prior authorization may be refused and returned to the sender.

Receiving a return authorization does not guarantee that a refund will be issued. Final return eligibility is determined after the merchandise has been received and inspected.

Refunds

Approved refunds will be processed after the returned merchandise has been received and inspected.

Original shipping charges are non-refundable.

Applicable restocking fees, repair costs, missing-item charges, or other deductions permitted under this policy will be deducted from the refund.

Refunds will normally be issued to the original payment method.

Warranty and Repair Services

A return policy and a manufacturer's warranty are separate.

Products that are outside the applicable return period but remain covered by a manufacturer warranty may be eligible for warranty evaluation, repair, or replacement rather than a refund, subject to the applicable manufacturer's warranty terms.

Vacuum tubes and other products specifically identified as final sale or without warranty coverage remain subject to the terms stated elsewhere in this policy.

Bulk, Business, Custom, and Special Orders

Bulk purchases, business orders, custom products, special-order merchandise, discontinued items, and products ordered specifically for a customer may be subject to additional terms and may be non-returnable.

Please contact sales@britishaudio.com before placing an order if return eligibility is an important consideration.

Final Inspection and Return Determinations

All returned merchandise is subject to inspection by British Audio.

British Audio reserves the right to determine whether a returned product meets the requirements of this policy and whether applicable restocking, repair, missing-item, or other charges are appropriate based on the condition of the returned merchandise and the circumstances of the return.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable law.

Questions or Parts Inquiries

For questions regarding returns, parts, compatibility, or product specifications, please contact:

sales@britishaudio.com

Returns and parts inquiries are handled by email only so that we can properly document your request and provide accurate information.

British Audio is a trading name of British Audio Service Inc. All references to "British Audio" in this policy refer to British Audio Service Inc.